Our commitment to your satisfaction and service excellence
Last Updated: January 2025
At WISE DIGITAL PARTNERS LLC, we are committed to delivering exceptional consulting services that meet and exceed your expectations. Due to the nature of our professional consulting services, our return policy differs from traditional product-based businesses. This policy outlines our approach to service satisfaction and client protection.
We stand behind the quality of our consulting services. If you are not satisfied with the services provided, we will work diligently to address your concerns and ensure your expectations are met.
For new engagements, we offer a 14-day initial consultation period. If you are not satisfied with our services during this period, you may request a full refund of any retainer or initial payment, minus any work already completed and documented.
For ongoing consulting engagements, refunds are evaluated on a case-by-case basis. Factors considered include:
The following are generally non-refundable:
We understand that project requirements may evolve. Our approach to modifications includes:
Clients may cancel consulting engagements with written notice. Cancellation terms include:
In the event of a dispute regarding services or billing, we encourage open communication to resolve issues amicably. Our dispute resolution process includes:
Contact your project manager or account representative
Escalation to senior management for evaluation
Third-party mediation if internal resolution is not achieved
For questions about our return policy or to initiate a refund request, please contact us:
Note: This return policy is subject to change without notice. We recommend reviewing this policy periodically. The most current version will always be available on our website.